Support

Welcome to the WordSync support page. Whether you need help managing your subscription, troubleshooting an issue, or just have a question, you're in the right place. Browse our FAQs or reach out to our support team. We're here to help!

Frequently Asked Questions (FAQs)

General Questions

How do I create an account?

To create an account, download the app, open it, and follow the on-screen instructions. If you signed up via Apple or Google, your account is automatically created.

How do I reset my password?

Go to the login screen and tap "Forgot Password." Follow the instructions to receive a reset link via email.

Subscription & Billing

How do I manage my subscription?

You can manage or cancel your subscription via:

  • iOS: Go to Settings > Your Name > Subscriptions and select our app.
  • Web: Log in to your account and visit the Subscription section.

Do you offer refunds?

Refunds for in-app purchases are handled by Apple. You can request a refund by going to Apple's refund page.

Troubleshooting

The app isn't working properly. What should I do?

Try these steps:

  1. Restart the app.
  2. Ensure you have the latest update.
  3. Check your internet connection.
  4. If the issue persists, contact support with details.

Feature Requests & Feedback

Have a feature you'd love to see? Send us your feedback at support@playwordsync.com. We're always looking to improve!