Privacy Policy

Effective Date: 07/01/2025

WordSync ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application WordSync (the "App") and related services. Please read this policy carefully. By using the App, you agree to the practices described in this Privacy Policy.

Information We Collect

a. Personal Data

We collect limited personal data to enable gameplay and multiplayer functionality:

• Username or Display Name: Used for identification during multiplayer games.
• Email Address (optional): If you sign up via email, we use this for account recovery and communication.
• Game Data: Scores, game history, and match metadata.

b. Usage Data

We automatically collect non-identifiable data to improve the App:

• Device type, OS version, and app version.
• Game session metrics (e.g. rounds played, time spent).
• Crash logs and performance data.
• IP address for security and abuse prevention.

How We Use Your Data

We use the information we collect to:

• Enable Gameplay: Matchmaking, score tracking, and player identification.
• Improve the App: Debug issues, enhance performance, and optimize features.
• Communication: Notify you of game updates, respond to feedback, and (with your consent) send promotional material.
• Enforce Fair Play: Detect cheating, abuse, or violations of our terms.

Third-Party Services

We use trusted third-party vendors for the following:

• Analytics: To understand usage trends (e.g., Firebase, Mixpanel).
• Crash Reporting: To resolve bugs and ensure stability (e.g., Sentry, Crashlytics).
• Hosting and Storage: For secure backend data storage (e.g., AWS, Supabase).

These services access data only as needed and according to their privacy policies.

User Data Control

a. Access and Export

You may request a copy of your gameplay data or profile information by contacting us at support@playwordsync.com.

b. Deletion

You can request deletion of your account and all associated data. This action is irreversible.

c. Opt-Out

You can opt out of marketing communications via unsubscribe links or by emailing us.

Children's Privacy

WordSync is not intended for children under 13 (or under 16 where applicable by law). We do not knowingly collect data from children. If you believe a child has used the App, please contact us and we will delete their data.

Data Retention

• Personal Data: Stored for as long as your account is active.
• Gameplay Data: Retained to maintain game functionality and statistics.
• Deleted Accounts: Data is permanently erased unless legally required otherwise.

Cookies and Tracking

WordSync may use tracking technologies (e.g., device identifiers, analytics SDKs) for functionality and analysis. You can manage these through your device settings.

GDPR Rights (EEA Users)

If you're in the European Economic Area, you have rights to:

• Access your personal data.
• Correct inaccurate data.
• Delete your data.
• Restrict or object to certain processing.
• Export your data in a portable format.
• Withdraw consent at any time.

To exercise these rights, contact support@playwordsync.com. We'll respond within 30 days.

Data Security

We implement encryption and best practices to protect your data, but no method is 100% secure. Please use strong passwords and keep your device protected.

Changes to This Policy

We may update this Privacy Policy as needed. Significant changes will be communicated through the App or email. The revised policy will show an updated "Effective Date."

Contact Us

If you have questions or wish to exercise your privacy rights:

• Email: support@playwordsync.com
• App Support: Available via in-app settings under "Help" or "Privacy."